Refund policy

Return & Refund Policy – AuraFlix BD

Last Updated: October 18, 2026

AuraFlix BD sells digital subscriptions, accounts, access and activation services. Because digital products cannot be "returned" once delivered, our refund and replacement rules are set out below. Nothing in this policy limits any right you have under applicable Bangladeshi law, including the Consumer Rights Protection Act 2009.

1. Before Delivery

  • Order changes: You may request a change or cancellation before your order is confirmed and delivered.
  • Failure to deliver: If we are unable to deliver your order for any reason, you will receive a 100% refund. We bear any payment or gateway charges on this refund.

2. After Delivery

An order is "delivered" when the product details (login, credentials, key, invitation or activation) have been sent to the contact method you gave us, as described in our Delivery Policy. After delivery:

  • Faulty or invalid product: If the credentials, key or access do not work, show an error, or the account is banned or locked for a reason on our side, tell us and we will replace or fix it. Every plan has a Full Period Replacement Warranty that covers the whole plan period, subject to our Terms of Service.
  • Refund or replacement within 7 days: If the problem happens within 7 days of delivery and is not caused by you, you can choose a refund of the full price paid, or a replacement account.
  • If we cannot replace it: If we cannot provide a working replacement within 72 hours of your claim, you will receive a refund. If the claim is made within 7 days of delivery, the refund is the full price paid. After 7 days, the refund is for the unused part of the plan, calculated proportionally.
  • Early expiry: If a subscription ends before the promised duration, we will provide a replacement for the remaining period, or a proportional refund if we cannot.
  • Refund charges: Where a refund is due because of our fault, we bear the payment or gateway charges.

3. When a Refund Is Not Available

  • You ordered the wrong product or plan by mistake.
  • You changed your mind, or no longer need or like the service.
  • The product is not compatible with your device. Please read the "Requirements" on the product page before buying.
  • The product stopped working because of something on your side, or because you broke the usage rules in our Terms of Service. Examples: changing the password, email, profile name or PIN of a shared account without permission, or not following a requirement stated on the product page, such as using a VPN with JioHotstar or other region-locked products, which can get the account locked.
  • Gift card and redeem codes that were delivered correctly and are valid. If a code is invalid at delivery, we will replace it or refund you.

4. Pre-Orders

Pre-order products (for example upcoming game releases) follow the pre-order terms shown on the product page and in our Terms of Service.

5. How Refunds Are Paid

  • bKash / Nagad / Rocket refunds are normally processed within 1 to 24 hours of approval.
  • Other payment methods may take 3 to 7 working days, depending on the provider.
  • Refunds are paid back to the method used for payment unless we agree another method with you.

6. How to Claim

Contact us on WhatsApp (+880 1892-812946) or at info@auraflixbd.shop with your Order ID and, for faults, a screenshot of the error. We will reply during the support hours listed on our Contact page.